Everything you need to know about your order and tickets. These answers are for reference across all stores and may not all apply for your event.

Order & Payment

Refunds & Exchanges

Tickets

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Order & Payment

I received an error when placing my order, the charge is now 'pending'. Where are my tickets and have I been charged?

There are a number of reasons why this might have happened. In order to make a successful order please ensure the details provided match those that the card are registered under. No payment will be taken if the validation was unsuccessful. If this transaction is still 'Pending' then your bank may have ringfenced the money as a security measure and will usually refund this transaction within 3 working days.

I purchased tickets for myself and my friends/family in a single order but the tickets are all listed under my name, will my group still get in?

Yes, so long as your group all enter together or possess the primary ticket holder's ID if entering at different times.

My friend purchased these tickets in their name. Please can I change the name on this order?

Please contact the event organiser. If they allow this, please take the email in which they confirm the name change with you to the event. Please note that an additional transaction charge may be applicable for this.

My order was placed on a ticket supplier that isn't Eventcube, how do I access my tickets?

Eventcube has no access to third party or external ticket support facilities. Please contact the event provider directly for assistance or the platform on which tickets were purchased for support.

I ordered tickets, but I haven't received anything to my email address?

Your tickets should arrive within 30 minutes of purchase as long as email validation has been submitted correctly. If you have not received your ticket confirmation within 24 hours, you can Contact Us.

I've booked tickets somewhere else - can you confirm that they're genuine?

Eventcube has no access to third party or external ticket support facilities. Please contact the event provider directly for assistance or the platform on which tickets were purchased for support.

How secure is my personal information?

We use globally recognized Stripe to process your payments and keep your details safe. We do not store your credit or debit card details after the transaction is complete.

What payment methods do you accept?

We take payments from Visa, Mastercard and all debit cards.

My transaction was declined/unsuccessful.

If your transaction was declined, please ensure your card and billing address details are entered correctly. If you are still encountering problems, please contact your bank.

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